Mira enables Howick’s service technicians to remotely support and train their customers in real-time, avoiding lengthy over-the-phone support and traveling on-site. Background Howick is a leading Original Equipment Manufacturer (OEM) specializing in the production of precision steel construction machinery. Howick is based in New Zealand and supports customers across 75 countries, including the US and UK.

Interview with Neal Anderson, Director of IT, Kettle Cuisine — Kettle Cuisine began in 1986 as a door-to-door campaign to fill a void in the market and change the soup status quo. That meant making and bringing the freshest, highest quality soups to restaurants that lacked the time or ability to stew themselves. From those humble, start-up roots, they’ve grown…

Imagine having an expert anywhere in the world that you need them, without the restraints and expenditure of travel. As gas prices trend toward all-time highs, the price of travel shifts upward as well. This is true for national or global locations that have required plane rides or even long…

Businesses need a solution to bridge the knowledge gap between high-skill workers and those new to the team or in different departments. Companies want their employees to be familiar with the processes, workflows, and machinery necessary to accomplish their assignments. That’s a given. Over the course of their employment, workers…

At Mira, we believe that your success is our success and that ideology inspires how we approach customer service. When it comes to implementing new technology into your organization, success starts with understanding objectives — and this should be a two-way street. Starting with definable goals allows you and…

From computers to cell phones to spatial computing, new technology will continue to be created and deployed to augment worker performance. But the human-machine interface, by definition, requires the presence of a human being. People continue to be a critical part of the work equation. …

It’s important for manufacturers to keep their eye on the future and Environmental, Social, and Governance Investing (ESG) is all about the future. If you’re unfamiliar with the term “ESG,” it stands for Environmental, Social, and Governance and is typically an evaluation of a firm’s collective conscientiousness for social and…

Understand how Mira technology can help your organization achieve Operational Excellence. While some may view Operational Excellence as a cultural concept on initial examination, to truly achieve it, a company must commit to sustainable improvement, which has a significant impact on the bottom line. …

Learn the benefits of multiparty calling as delivered by Mira Connect. A quality global interface solution brings your company’s experts wherever you need them, regardless of the current physical location. But what if a task requires more than one expert concurrently, such as when your team is tackling a particularly…